On-Site Precision Pump Field Services

With over 30 years of experience, Westpower provides expert field services focusing on pumps, mixers, and related systems to minimize downtime and optimize total cost of ownership. Our field technicians, millwrights, and engineers have extensive OEM factory training, site-specific orientation, and all necessary certifications and safety training to handle everything from installation and supervisory services to inspections, field repairs, overhauls, and upgrades. We leverage advanced diagnostic techniques to resolve complex issues quickly, delivering reliable results and long-term value.

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Lifecycle-centered field services.
Your solution of reliable pump performance

With a lifecycle-focused approach, Westpower’s field services go beyond repairs to help reduce unplanned downtime,
enhance reliability, and lower total cost of ownership. Explore our full range of field services below.

Pump Installation, Start-Up & Commissioning

From day one, we handle full pump and mixer installation, commissioning, baseline testing, and optimization. Our technical staff evaluate the surrounding system and confirm proper integration and performance, giving you confidence in your equipment.

Field Pump Repair

We provide efficient in-field pump repairs, whether you are facing an unexpected pump breakdown or routine maintenance. Our expert and ticketed technicians are equipped with fully tooled field service trucks and advanced diagnostic equipment, including vibration analyzers and laser alignment tools. We quickly identify and resolve common and complex issues, minimizing downtime.

Preventive Maintenance & On-Site Year-Round Service Support

Preventative maintenance is key to extending the longevity of your equipment. Westpower offers year-round field support and identifies potential issues early by taking proactive steps to address them before they result in downtime. We’re your on-site partner to keep your rotating equipment running smoothly.

Pump Overhauls & Turnaround Support

Our pump overhaul services include fully planned repairs and system optimizations, focusing on minimizing downtime during maintenance periods and unplanned outages. We thoroughly evaluate and address underlying issues by integrating condition monitoring, seal assessments, root cause analysis, and more. This proactive approach optimizes your equipment for both immediate performance and ongoing reliability throughout future maintenance cycles.

Field Retrofits, Restoration & Equipment Re-rates

Whether you’re looking to improve performance, reduce costs, address long OEM lead times, or enhance reliability, our team provides engineered pump re-rates, retrofits, and restoration services designed to optimize equipment quality and delivery through tailored design and engineering solutions. Our re-rating services update and upgrade your equipment to meet evolving operational requirements. Additionally, we perform hydraulic and mechanical redesigns using computational modelling and fluid dynamic analysis to further enhance performance.

Mechanical Seal Assessment & Technical Support

Mechanical seals are critical to pump reliability. Westpower offers thorough seal assessments and technical support to optimize seal performance and reduce the risk of system failures. Our expert team can identify the best seal solutions for your equipment, improving operational uptime and MTBF.

Failure Root Cause Analysis (RCA & FEA)

We use advanced failure root cause analysis (RCA) and finite element analysis (FEA) to understand the underlying causes of pump failures. By addressing these issues, we help prevent recurring problems and increase the reliability of your rotating equipment over longer periods.

In-situ Machining

Our specialized in-situ services use best-available technology to perform precise machining for repairs, installation and pre-commissioning. Our expert machinists and millwrights routinely follow API 686 and client specifications helping reduce cost and minimize downtime.

Grouting

Westpower offers grouting services and supervision work in tandem with the anchoring system to maintain the aligned position of dynamic equipment. Epoxy and cementitious grout have been used for decades to prevent movement, vibration, and misalignment and extend the lifespan of your equipment.

Laser Alignment

Accurate alignment is crucial for reliable pump operation. We use advanced laser technology to achieve precision in your pump systems, reducing wear, tear and the likelihood of premature failure.

Dimensional Data Collection

Our experienced field technicians collect precise dimensional data to support digitization, engineering upgrades, and solutions for obsolete equipment. Combining traditional measurement methods with advanced laser-scanning technology, we deliver accurate, reliable data to inform effective engineering decisions.

Your On-Site Partner

Westpower brings together years of experience and industry-leading field solutions to provide reliable and knowledgeable pump and mixer support across Western Canada. Our technicians, equipped with advanced tools and training, are dedicated to keeping your pumps and rotating equipment operating smoothly, no matter the complexity or urgency of the situation.

Fast reliable pump repairs and service wherever you are

Expert Team with fully Equipped Field Service Trucks

Experts also need the best tools. Our field service trucks are fully equipped with tools and advanced diagnostic equipment, such as vibration analyzers, and precision alignment tools, delivering rapid, on-site diagnostics and repairs to get your pumps back in operation quickly.

Multi-Brand Expertise and OEM Partnerships

With our partners and internally developed expertise, we have the unique ability to service all pump brands. Westpower supplies genuine OEM parts, and where necessary develops custom engineered and manufactured solutions.

Flexible Service Solutions for Ongoing Reliability

Whether you need a one-time service or an ongoing maintenance plan, we provide customized support options to keep your pumps running year-round.

Rapid Response & Minimized Downtime

Our strategically located personnel across Western Canada provide fast, expert service, helping you avoid costly delays and unplanned shutdowns with solutions tailored to your operational needs.

Maximize Uptime
Our step-by-step pump field service approach

Our structured field service process ensures your pumps are diagnosed, repaired, and optimized for long-term performance, minimizing downtime and maximizing reliability.

Step 1: On-Site Assessment & System Evaluation

What we do: Our field technicians conduct a comprehensive system assessment, identifying issues affecting pump performance, including mechanical failures, misalignment, excessive vibration, and poor auxiliary system performance.

Why it matters:  We don’t just repair the pump. We also assess the operating system to verify there are no underlying causes that reduce long-term reliability, such as vibration, alignment, leaks and auxiliary system functionality.

Step 2: Precision Repair, Replacement & Component Upgrades

 What we do: Before physically handling the pump, we work closely with operations to obtain permits, visit the job site, observe conditions, complete a Field Level Hazard Assessment (FLHA), verify and install lockout procedures, perform zero-energy checks, and set up necessary tools. We follow our Safe Work Procedures (SWPs) specific to site conditions.Our team expertly disassembles, cleans, inspects, and reassembles rotating equipment using genuine OEM or customer-approved non-OEM components to restore pump operations. Once work is complete, we notify operations, remove our lock, and supervise as operations remove the lockout and begin flooding and venting the pump. We oversee the start-up procedure, monitoring process conditions, temperature stabilization, and vibration levels to establish a baseline report.
After the work is finished and the site is cleaned, we generate timesheets, submit customer reports (if required), and return the safe work permit. Throughout the entire process, we are on-site as expert advisors to ensure safety, quality, and operational excellence before, during, and after the service work.
Why it matters: Whether it’s seal replacements, impeller balancing, bearing swaps, or full overhauls, we use the best approach to reduce your total cost of ownership (TCO) and maximize uptime, utilizing advanced diagnostic tools like spectral vibration reading and laser alignment to achieve accuracy.

Step 3: Alignment, Installation & Start-Up Optimization

What we do: We ensure proper alignment, installation, and integration with your system, verifying that pumps operate at peak reliability.

Why it matters: Improper installation leads to premature failures, so our expert team sets up your system for success from day one, using laser alignment tools to achieve perfect alignment and minimize wear.

Step 4: Post-Service Testing, Validation, & System Optimization

What we do: We conduct vibration analysis, flow checks, and system validation to confirm the pump meets performance specifications.

Why it matters: Our rigorous checks ensure optimal performance, reducing the risk of recurring failures. We optimize performance and extend equipment life by incorporating vibration checks in post-service validation.

Step 5: Performance Reporting & Ongoing Maintenance Recommendations

 What we do: We provide detailed service reports with insights on performance improvements, recommended upgrades, and long-term maintenance strategies.

Why it matters: Our proactive approach helps clients prevent unexpected failures and optimize maintenance schedules for maximum uptime.

Step 6: On-Site, On-Demand Support & Future-Proofing Your Equipment

What we do: Our responsive field teams and fully equipped service trucks are available to support emergency repairs, ongoing maintenance, and long-term asset management.

Why it matters: We don’t just fix issues. We help you plan for the future with reliability-focused solutions that improve pump lifespan and reduce operational costs.